Terms & Condition
Please read our terms carefully before booking our services.
1. Introduction
Welcome to Luxo India. By accessing our website and booking our chauffeur services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any reservation.
2. Booking and Reservations
All bookings made through our website or by contacting us directly are subject to availability. Customers must provide accurate details including pickup location, drop location, date, time, and contact information during the booking process.
Luxo India reserves the right to confirm or decline any booking request depending on vehicle availability and service conditions.
3. Payment Policy
Payments for services may be required in advance depending on the type of booking. Accepted payment methods may include online payment gateways, bank transfers, or other approved payment options.
All pricing provided is subject to applicable taxes and additional service charges if required.
4. Cancellation Policy
Customers may cancel their booking within the allowed cancellation period. Cancellation policies may vary depending on the service type and booking duration.
Late cancellations or no-shows may result in partial or full cancellation charges.
5. Service Availability
Luxo India strives to provide services on time and as scheduled. However, delays caused by traffic conditions, weather, or unforeseen circumstances may occasionally occur.
We will make reasonable efforts to inform customers of any service delays or adjustments.
6. Customer Responsibilities
Customers are responsible for providing accurate booking details and ensuring timely availability at the pickup location.
Any damage caused to the vehicle due to negligence, misconduct, or misuse may result in additional charges.
7. Safety and Conduct
Luxo India maintains high standards of safety and professionalism. Customers are expected to behave respectfully towards chauffeurs and maintain appropriate conduct during the journey.
We reserve the right to terminate a ride if customer behavior compromises safety or violates company policies.
8. Privacy and Data Protection
Customer information provided during booking is used solely for service delivery and communication purposes. Luxo India does not share personal information with third parties except where required by law.
9. Limitation of Liability
Luxo India shall not be held responsible for any indirect losses, delays, or inconvenience caused by factors beyond our control including traffic conditions, accidents, or natural events.
10. Changes to Terms
Luxo India reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website and services indicates acceptance of the updated terms.